Health Care Industry
Certified HIPPA Compliant
PALS INTERNATIONAL is HIPAA compliant and committed to delivering language and cultural solutions that impact communication, quality of care and the services provided by Health Care entities. We partner with Health Care institutions to develop customized language service solutions. These solutions enable Health Plans and Health Care Providers to comply with the Section 1557 rule for Ensuring Meaningful Access for Individuals with Limited English Proficiency (LEP). Health Care Plan employees and clients also benefit from language solutions tailored to each Health Care entity’s needs. These solutions include:
- Translation Services including Braille,
- Interpretation Services including American Sign Language
- Cross Culture including Cultural Competency and Diversity Programs
Implementation of PALS INTERNATIONAL’s Language Service solutions enables:
- Improved patient safety
- Enhanced doctor-patient relationships
- Increased communication, and
- Expanded patient and Health Plan member satisfaction.
With today’s increasingly diverse communities, added government regulations and the growing impact of social media, the ability to truly understand and respond to patients and Health Plan members in effective and relevant ways has never been more critical to the success of Health Care Providers.
“Evidence shows that effective communication between patients and clinicians is a critical component of providing high-quality health care.”
— Health Research and Educational Trust/AHA
Furthermore, according to The Patient Protection and Affordable Care Act (ACA), Health Care Providers are required to provide medical translators and interpreters for patients and Health Plan members in the United States whose primary language is not English. PALS INTERNATIONAL is poised to provide the resources to fulfill this need.
HEALTH INSURANCE PORTABILITY AND ACCOUNTABILITY ACT (HIPAA)
PALS INTERNATIONAL’s professional interpreters are bound by HIPAA regulations, signed confidentiality agreements, and an enforced code of Professional Ethics. Administrative and technical information security safeguards have been implemented at PALS INTERNATIONAL to fulfill the required specifications associated with HIPAA Security Rules.
MEDICAL TRANSLATION SERVICES
Medical translation is the conversion of medical information from a source language to target languages with the purpose of capturing the meaning behind the words and ensuring the intended message is clearly defined for Health Care Providers and their patients.
The Plain Language Requirement and Culturally and Linguistically Appropriate Requirement sections of the ACA establish the importance of supplying clear and concise medical information to Limited English Proficiency (LEP) patients.
While guaranteeing the privacy and secure handling of all and any information, PALS INTERNATIONAL provides medical translation services using only native speaking linguists with industry experience to ensure accurate and timely delivery of translated documents. The information can be in the form of:
- Medical Reports
- Clinical Studies and Trials
- Patient History Forms and Questionnaires
- Legal Documents
- Medical Device Manuals
- Training Materials
- Drug Information
- Health Plan and Marketing Materials
From general hospital forms to complex clinical trials, medical translation services through PALS INTERNATIONAL are available to hospitals, doctors, insurance agencies, pharmaceutical companies or anyone who requires precise translations in over 100 languages.
Ask us about other translation services that PALS provides in this specialty area:
- Multi-lingual Voice-Over
- Multi-lingual Web sites
Federal anti-discrimination laws protect people with Limited English Proficiency (LEP). Both federal and state laws govern what Health Care organizations must do to provide meaningful language access to LEP patients and Health Plan members.
PALS INTERNATIONAL provides a variety of interpretation services to Health Care Providers, hospitals, doctors, and insurance agencies to help facilitate live interpretation with their LEP patients and health plan members. These services include (click to expand):
ON-SITE INTERPRETATION SERVICES
At PALS INTERNATIONAL we qualify and select the best Interpreters that offer accurate, efficient, confidential, and impartial communication of information.
We provide Interpreters for local, regional, and national markets for any situation requiring in-language communication:
Consecutive Interpretation. This is the most common form of interpretation and is usually “live” where the interpreter is present in the room and only two languages apply.
Simultaneous Interpretation. The interpreter may be isolated in a booth with headphones and a microphone; and heard simultaneously by an audience using receivers.
Whispering Interpretation. Whispering is used when a small audience requires assistance where the interpreter can sit next to the target audience and whisper in the required target-language or through portable, wireless whispering equipment.
PALS INTERNATIONAL provides these interpretation services using Interpreters with at least 3 years’ experience and/or certification in the field of medical interpretation to ensure quality and accuracy.
PALS INTERNATIONAL PHONE INTERPRETATION CENTER
Our Phone Interpretation Center meets Health Care Providers needs to provide real-time spontaneous, unscheduled access to an Interpreter. Confidential and convenient, our team of Interpreters partner with state-of-the-art computer telephony server technology to deliver the fastest, highest quality interpretation to your immediate location.
With on-demand 24/7/365 access offered in over 100 languages and supported by more than 2,700 professional, certified linguists; this service offers outstanding average connect and speed of answer times providing significant flexibility for Health Care organizations, patients, and Health Plan members at an economical cost.
VIDEO REMOTE INTERPRETATION SERVICES
PALS INTERNATIONAL can provide on-demand communication assistance in over 20 languages for LEP, deaf, and hard-of-hearing individuals utilizing our video remote interpreting (VRI) solution. It is a perfect option for interpretation applications requiring a visual component as it offers the benefits of in-person interpreting with no advanced scheduling needed.
PALS can also provide American Sign Language (ASL) interpretation services in person or utilizing our Video Remote Interpretation Service. Ask us about our special skills in this area.
CULTURAL COMPETENCY & DIVERSITY PROGRAMS
“Failure to take cultural aspects into account may lead to stereotyping, and in the worst cases, biased or discriminatory treatment of patients based on race, culture, language proficiency or social status.”
— Association of American Medical Colleges
PALS INTERNATIONAL has a long successful history of assisting organizations to better communicate with customers on a global, national, and local basis by removing cultural barriers and diversity challenges with the Cultural Competency and Diversity Services it provides.
Specifically, PALS INTERNATIONAL’s Cross-Cultural, Cultural Competency and Diversity Programs provide knowledge and insight into cultural and diversity differences that exist in all areas of the Health Care industry today. The objective of the various Programs is to develop an understanding of customs, cultural climate, and diversity of people as a means of conducting business and delivering Health Care services effectively. Programs are custom tailored to meet the needs of each Health Care entity supported.
Health Insurance Portability and Accountability Act (HIPAA)
PALS INTERNATIONAL’s professional interpreters are bound by HIPAA regulations, signed confidentiality agreements, and an enforced code of Professional Ethics. Administrative, physical and technical information security safeguards have been implemented at PALS INTERNATIONAL to fulfill the required and addressable standards and implementation specifications associated with HIPAA Security Rules.