Small Business Certifications
Small Disadvantaged Business: 8 (a)/SDB (expires 3.22.19)
Woman-Owned Small Business (WOSB): 8(m)
Michigan Minority Business Development Council
NAICS: 511130, 5419130, 611310, 611430, 611630, 511120, 541611, 641612, 541613, 541618, 541890, 541940, 541990, 561110, 561410, 561499, 923110
SIC Codes: 7389, 8221, 8299
- Translation Services
- Live and Phone Interpretation Services
- English Language Instruction
- Foreign Language Instruction
- Foreign Language Voice-Over
- Cross-Cultural Training
PALS INTERNATIONAL has a passion for languages and cultural solutions that impact healthcare communication, quality of care and services. When communication is compromised by language barriers, the quality of care could also be compromised.
“Evidence shows that effective communication between patients and clinicians is a critical component of providing high-quality health care.”
—- Health Research and Educational Trust/AHA
With today’s diverse communities, the ability to truly understand and respond to patients in relevant ways has never before been more critical to the success of health care organizations. PALS partners with organizations to develop customized communication solutions, which are not only beneficial to healthcare providers, but also to their employees, members and patients. Improved satisfaction and loyalty are facilitated through the development of culturally-optimized resources.
Why Language Services Are Important
- Language barriers can interfere with patient safety, undermine the doctor-patient relationship and hinder open communication.
- Federal anti-discrimination law protects people with limited English proficiency (LEP).
- Both federal and state laws govern what you must do to provide meaningful language access to your LEP patients or members.
“Failure to take cultural aspects into account may lead to stereotyping, and in the worst cases, biased or discriminatory treatment of patients based on race, culture, language proficiency or social status.”
— Association of American Medical Colleges
Language Challenges within our Community
Learning a second language is challenging and significant. Basic language proficiency often takes years to achieve, and even then, familiarity with medical terminology and concepts may still be lacking.
- 29% of all Spanish speakers
- 22% of all Asian & Pacific Island speakers
- 13% of all indo-European speakers
… speak English “not well” or “not at all” – approximately 8.6% of the U.S. population, according to the Census Bureau’s 2005 American Community Survey
Obstacles that Face your Health Care Patient
Health care organizations in almost every location are serving a diverse population. Even though most health care providers want to offer the limited English proficiency (LEP) audience the same attention and concern as to any other individual, there are personal obstacles encountered at every turn:
- Delay in making appointments due to difficulty communicating over the phone
- Misunderstandings about the time, date and location of appointments
- Delay with check-in or registration (lack of in-language materials)
- Lack of complete and accurate medical history
- Not all symptoms are discussed
- Costly, unnecessary diagnostic testing
- Patients not being adequately prepared physically or psychologically for procedures or tests.
Importance of Cultural Competence
Our community is changing daily which creates an even stronger need for cultural understanding. Cultural competence represents:
- An understanding of the cultural factors that encompass the patient’s value system
- A framework to enhance trust and improve patient communication
- Increased loyalty and referrals to family and friends
WHY SHOULD YOU CONSIDER PALS INTERNATIONAL FOR YOUR HEALTHCARE TRANSLATION NEEDS?
Effective healthcare translations capture the meaning behind the words, relevant to a particular culture and ensuring the message is clearly defined. All translations are performed by a team of experienced native linguists who understand the cultural values of your audience.
Translation Services can be provided for your medical direction, legal forms and education.
PALS also can provide sign-language services in multiple languages. Ask us about our special skills in this area.
Advanced English for Health Care Professionals
Customized English sessions are aimed at medical professionals who speak English as a second language. Enhance patient relationships and improve written grammar skills for medical documentation, reporting or presentations.
Foreign Language Instruction
The PALS methodology combines the key elements of language learning, practical applications and impactful cultural learning to maximize results. Ask about our “Spanish for Health Care Professionals” program.
PALS Phone Interpretation Center
Real-time spontaneous, unscheduled access to a health care interpreter over the phone. Confidential and convenient, our team of linguistics partner with state-of-the-art computer telephony server technology to bring the fastest, highest quality interpretation to your immediate location.
Cultural Competence Training
The PALS custom training sessions expose cultural barriers and provide a safe environment to enhance cultural learning. A clear understanding of cultural values promotes less risk and ensures successful communication for quality health care.
PALS INTERNATIONAL proudly provides language services to the Marketing and Advertising Industries in addition to the other industries we serve.
From Social Media communications to websites, mobile marketing, market research, e-learning programs, programming code, SEO Meta tag text, training videos, marketing collateral, etc. to whatever your client needs!
When you need to communicate with an audience in another language or of another culture, PALS INTERNATIONAL can help.
Throughout the years, PALS has worked with several Marketing agencies by providing them translation, interpretation and voice over services for their marketing collateral. Some of these items include:
- Video Scripts and foreign language voice over talent
- Marketing and Training materials
- In Market Surveys
It is important to PALS INTERNATIONAL to work alongside you to make sure we maintain your company’s unique distinction and positioning in the marketplace by conserving your vision along with the look/feel/voice of your brand, only in a different language.
PALS INTERNATIONAL has been a partner to the Big Three companies and Tier I suppliers, since its inception in 1983.
PALS INTERNATIONAL has helped many top level executives and their employees in the Automotive Industry gain the language skills and cultural understanding they require for their global initiatives and assignments.
In addition to language and cultural training, PALS INTERNATIONAL also serves the Automotive Industry through translation and interpretation services. A few projects in which PALS has been, and continues to be, a valued partner are translation and testing of HMI and voice recognition components, translation of marketing and promotional materials, translation of user’s manuals, interpretation of DRBFM Train the Trainer assignments, as well as, interpreting for plant engineers and on-site translation of plant schematics to name just a few.
Who We Serve
International Education For Every Industry