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Obstacles that Face your Health Care Patient
Health care organizations in almost every location are serving a diverse population. Even though most health care providers want to offer the limited English proficiency (LEP) audience the same attention and concern as to any other individual, there are personal obstacles encountered at every turn:
- Delay in making appointments due to difficulty communicating over the phone
- Misunderstandings about the time, date and location of appointments
- Delay with check-in or registration (lack of in-language materials)
- Lack of complete and accurate medical history
- Not all symptoms are discussed
- Costly, unnecessary diagnostic testing
- Patients not being adequately prepared physically or psychologically
for procedures or tests.
Translation Services
Effective health care translations capture the meaning behind the words, relevant to a particular culture and ensuring the message is clearly defined. All translations are performed by a team of experienced native linguists who understand the cultural values of your audience.
PALS Phone Interpretation Center
Real-time spontaneous, unscheduled access to a health care interpreter over the phone. Confidential and convenient, our team of linguistics partner with state-of-the-art computer telephony server technology to bring the fastest, highest quality interpretation to your immediate location.
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